Privacy Policy

This Privacy Policy explains how My E-Commerce FD Ltd (company number 14804833), trading as E-Commerce FD(“we”, “us”, “our”), collects, uses, stores and protects your personal data when you use this website (e-commercefd.com) or engage us for our services. We are the data controller for the personal data described in this policy.

We are committed to protecting your privacy and to handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information we collect

We may collect and process the following:

• Information you give us: your name, email address, telephone number, company name, business details and anything you include in a message, enquiry, booking form or email.
• Information from our services: where you engage us, the financial and operational data you or your systems provide so we can carry out the work.
• Technical and usage data: anonymised or aggregated analytics such as pages visited, approximate location, device and browser type, collected to help us improve the site.

How we use your data, and our legal basis

• To respond to your enquiry and provide information you have requested (our legitimate interests, or steps taken at your request before entering a contract).
• To provide, manage and improve our services to you (performance of our contract with you).
• To send you relevant service updates and, where you have agreed, occasional marketing (consent, which you can withdraw at any time).
• To meet our legal, accounting and regulatory obligations (legal obligation).
• To operate, secure and improve our website (our legitimate interests).

We do not sell your personal data to third parties.

Cookies and analytics

We keep this deliberately light. Our basic visitor measurement, provided by Vercel, is aggregated and does not use cookies or track you across other websites, so it runs without needing your permission.

Where we use Google Analytics, which does set cookies, it loads only if you accept when asked. If you decline, or simply ignore the banner, nothing from Google is loaded and no analytics cookies are set. You can change your mind at any time by clearing this site’s data in your browser, which will bring the choice back. You can also control or delete cookies through your browser settings.

Sharing your data

We share personal data only where necessary, with trusted service providers who process it on our behalf under appropriate contractual safeguards. These include hosting, scheduling, analytics, email and accounting providers. We may also disclose data where required by law or to protect our legal rights.

International transfers

Some of our providers may process data outside the UK. Where they do, we take steps to ensure your data is protected by appropriate safeguards, such as adequacy regulations or standard contractual clauses.

How long we keep it

We keep personal data only for as long as necessary for the purposes set out above, including to meet legal, accounting and reporting requirements. Where data is no longer needed, we securely delete or anonymise it.

Enquiries made through the booking form or the contact form are sent to us by email and recorded in our client management system, so that we can reply to you and prepare for any call. Where an enquiry does not lead to a working relationship, we delete it within 24 months. You can ask us to delete it sooner at any time using the contact details below.

Marketing emails

If you enquire about our services, we may send you occasional emails we think are genuinely useful to an e-commerce founder, such as tax or reporting changes that affect businesses like yours. We do this on the basis of our legitimate interest in marketing similar services to people who have approached us, and, for individual subscribers, on the soft opt-in permitted by the Privacy and Electronic Communications Regulations.

Every one of those emails carries a one-click unsubscribe, and you can tell us to stop at any time using the contact details below. We will action it immediately and it will not affect any work we are doing for you. We never sell or share your details with anyone for their own marketing.

Security

We take the security of your data seriously and use appropriate technical and organisational measures to protect it. No transmission over the internet can be guaranteed as completely secure, but we work to protect your data and to keep our systems and providers secure.

Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data in certain circumstances;
• restrict or object to how we process your data;
• request a copy of your data in a portable format;
• withdraw consent at any time where we rely on it.

To exercise any of these rights, email contact@e-commercefd.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk, though we’d ask you to raise it with us first so we can try to help.

Children

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect data relating to children.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last revised, and the current version always applies.

Contact

My E-Commerce FD Ltd (company number 14804833). Questions about this policy or your data? Email contact@e-commercefd.com.